Order Promising

Finite capacity customer order dating

Order Promising provides a complete picture of supply and demand in order to allow reliable and time effective commitment of delivery, considering the availability of stock, the production master plan and rules of fair share appropriately configurable.

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Main features 

  • Propose customer orders delivery date, by analyzing warehouses availability and the master production plan.
  • Partition logical warehouse availability, using service lanes, avoiding products take over between different customer orders.
  • Configure sort and allocation rules at whatever aggregation level (e.g. sale channel, customer, family and item).
  • Manage shortage situations by using a scalable library of fair share policies.
  • Simulate different business scenarios and assess them through a set of standard configurable KPIs.
  • Force proposed data, coverage composition and execute manual allocations and de-allocations.


  • Service level improvement.
  • Stock level control and decrease.
  • Inventory cost reduction.
  • Actual rules for orders fulfilment.
  • Sale force rationalization.
  • Transportation execution rationalization.

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Order Promising is made by three modules:

Customer Orders Fulfilment

For fixing of customer order delivery dates. Interactive simulations characterized by service-level assignment criteria and heuristics verify inventory availability and incoming product plans from both the production and supply side.

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Heuristics Management

For the formation and the definition of different sorting rules, including required delivery date, status, priority, penalty existence, and transportation constraints. It is also achieved through the determination of present and future stock availability exploration rules, coverage policies, and warehouse segmentation into logical service lanes.

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Interactive Forcing

Through an advanced and assisted GUI platform allows a manual order fulfillment (partial, split, or total), and the action over process allocation outcomes.

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About Sales & Operation Planning

Value creation across the planning horizon
Optimizing Sales & Operational Planning is, in today’s demand-driven markets, key to enable companies to reach their business goals. If your company aims to achieve “best-in-class” performance and surpass the industry competition, it must be able to implement an efficient business S&OP process, which will only be as effective as the technology it utilizes.
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