Skillaware

The Software GPS of Your Company

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Performance Support is the process that allows companies to support their workforce by supplying a prompt access to information needed to execute assigned tasks. This activity aims at supplying training materials relating to software and business process in real time for all users needing them.
In other words, when your business is dependent on the use of software, the Performance Support process represents a “GPS” for your workforce.

Skillaware is the electronic performance support system (EPSS) of the sedApta Suite that allows users to learn in the most efficient way while working, how to manage new systems, processes and IT procedures directly at the workspace.
Created to support companies that want to undergo digital transformation projects, Skillaware unites the benefits of Performance Support Systems, Business Process Guidance and Knowledge Management for IT training, accelerating the on boarding and increasing final users’ engagement.

The Skillaware platform has been successfully implemented on Microsoft Dynamics AX e SAP and on other important web applications such as WindChill e Salesforce.

Main features

  • Import business processes defined with BPMN standard notation, both through Orchestrator or manually, and make them available to all users.
  • Manage and store Software S.O.P. (Standard Operational Procedures) in a central and shared repository.
  • Capture the expert users’ experience in executing S.O.P.
  • Help users “just in time, just enough”, offering a support in real time during the software utilization. It guides users step-by-step through the procedures and supplies training materials on the specific S.O.P.
  • The integration with Analytics also allows users to define important KPIs, such as:
    • Average execution time for tasks
    • Errors made by users during the execution

Benefits

  • Faster uptake and learning of new processes, tasks and software applications
  • Faster and more efficient on boarding of new personnel
  • Reduced customer service costs
  • Improved Change Management process
  • Improved customer experience
  • Decreased training time and costs
  • Decreased documentation time
  • Improved performance and productivity

It is Made by six components:

SkillBoard

Modeling environment through which expert users can:

  • Import business processes defined with BPMN standard notation, both through Orchestrator or manually, and make them available to all users.
  • Manage and store Software S.O.P. (Standard Operational Procedures) in a central and shared repository.
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SkillEditor

To capture the expert users’ experience in executing S.O.P. This  knowledge is then transferred to new users thanks to the automatic generation and diffusion of technical documentation, multi-language videos, software GPS Text-to-Speech and learning analytics and performance dashboards.

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SkillAgent

To help users “just in time, just enough”, offering a support in real time during the software utilization. Skillaware guides users step-by-step through the procedures and supplies training materials on the specific S.O.P.

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SkillPortal

Where users can access the different training materials in off-line mode to exercise over procedures before executing them.

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SkillAnalyzer

Enables the execution of analysis aimed at supporting the optimization of both learning processes and of those same processes where the software supported by Skillaware are used. These collected data are aggregated and organized in highly customizable dashboards in the SkillAnalyzer environment, as to grant a clear view over performances and results for all the company’s decision makers.

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SkillNotes

A new application that lets users share analyses in real time, giving them the possibility to create documents that include information provided by a broad range of sources (e.g. applications or web pages). Thanks to Skill Notes, users can save screen captures of applications, select an area of the page of interest with a simple click and complete the document with comments and notes. After the analysis is completed, the user can save the document generated and share it with colleagues.

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About O.S.A.

sedApta’s digital backbone for an open platform
sedApta’s O.S.A. suite is an ecosystem that provides users with new “skills” to support supply chain processes Management and Change Management capable of supporting and orchestrating the Supply Chain through the cooperative management of scheduling processes for demand, warehouse, supply and production, ensuring broad visibility for all functions and the capacity to act on every level.
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